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Within the NHS and other health organisations employees are commonly found to be highly skilled within their chosen disciplines but some have no need to gain technical knowledge.  Therefore, an intranet which is easy to use where employees can access and find information quickly is essential.

Ensure employees have quick access to documents such as:

• Clinical protocols and procedures
• Meeting minutes
• Ethnic and diversity strategy
• Customer service strategy
• Frequently asked questions
• Safety and security
• Job bulletins
• Board papers annual report

An intranet can help accelerate document update searches such as clinical protocols or meeting minutes. It can reduce the costly time spent finding contact details of external health consultants, suppliers, neighbouring trusts, local authorities and support groups.

Neil Cockburn, IT manager for LASCA, explained the intranet, NHSnet, has transferred costly, paper-based administration into an efficient, secure web-based system.

Lancashire and South Cumbria Agency - NHS (LaSCA) Neil Cockburn commented: “The NHSnet has cut our administration costs without compromising services at all.  We now have more resources to direct to client care.”

Case Study: Bolton Ensure Up-to-Date Policies

Making sure that people have access to the most recent policies and procedures is a time-consuming and daunting task.  Through the Document Management System, Bolton Hospitals NHS Trust now has the ability to access the most up-to-date policies and procedures by alerting the authors of documents when their document is due for renewal a set amount of days before the renewal date.  Once the renewal date is reached, the document is taken offline for review and renewal and people will be informed when the updated document is available.

Skills Database and Staff DirectoryThe in-built Skills Database and Staff Directory enables people with specific skills to be quickly and easily found within the organisation.  You can search for staff by skills, profile, job description and department.

KPI & Report BuilderWith the KPI and Report Builder users can generate graphs, reports and charts by securely connecting Interact to existing databases. KPI Management reporting enables users to create 'management dashboards' of information from live data, for example, you can easily link to other ODBC compliant database and spreadsheets.  The intranet is also permission based so managers can only see information that is relevant to them.

Freedom of Information Act Area

Interact is an ideal tool for efficiently dealing with Freedom of Information requests.  The support desk can log the queries and a FAQs section is easily searchable.  One NHS Trust has gone a step further by enabling selected content, such as performance statistics and board meeting minutes,  to be directed from the intranet to the website via a secure extranet.

Education and Training Development ModuleInteract Training Module allows Trusts to streamline education and training initiatives, removing much of the paperwork from this process.  Interact allows them to highlight forthcoming training programmes, log training records and book places electronically.

Use Resources Effectively

Many Primary Care Trusts are split across various buildings on one site.  By utilising the Room and Resource Booking Module they are able to view at a glance which rooms are available, along with any associated resources, and book their meeting room requirements through the Intranet.  This enables the Trust to utilise their resources more effectively as they no longer have to find what resources they have and when they are available.

A Selection of NHS & Health Clients

Lancashire Care Foundation Trust “Interact provides us with a single source portal for information such as policies and procedures, whilst allowing different departments to operate autonomously in terms of managing the content for their own section of the intranet.” John Melling, Information Systems Developer, Lancashire Care Foundation Trust

Lancashire and South Cumbria Agency - NHS (LaSCA) "Interact Intranet has enabled Lancashire and South Cumbria Agency (LaSCA) to reduce costs and streamline business processes." Hazel Aston, Manager, Lancashire and South Cumbria Cancer Research Network.

Bolton Hospitals NHS Trust "Odyssey has helped us make our intranet a more effective business tool with elements such as the Football Challenge module, which has proved really popular with our users. Injecting a fun element into the intranet helps build staff morale and demonstrates that the intranet is more than simply a portal for corporate information." Ken Bradshaw, Head of IT Strategy and Implementation, Bolton Hospitals NHS Trust.

Fylde Primary Care Trust "With more than 2,000 members of staff we were looking for a system that would reduce the time spent looking up information regarding external contacts and performance reports.  The intranet now allows us to share information at the click of a button and Interact is so easy to use even the non-IT staff can keep the site up-to-date with minimal traning."       Mike Bullock, Assistant Chief Executive, Fylde PCT

Mobilis Healthcare Group "Interact's additional plug in modules were more sophisticated and feature rich thatn those offered by other solutions, yet still easy to use." Sharon Woodward, HR Manager, Moblis Healthcare Group

To find out more about what benefits Interact Intranet can bring to your organisation please call us on 0161 927 3222 or request a brochure here.